Welcome to CARA

CARA® is a consulting firm specializing in custom learning and performance solutions for Fortune 1000 organizations. We design, develop and implement the programs that directly contribute to an organization’s productivity and growth.

Client Showcase

Oracle Customer Service Training in the Product Safety and Testing Industry
This not-for-profit product safety testing and certification organization planned to undertake a global business transformation initiative. To maintain their position as the undisputed leader among its peer providers, they had to standardize their internal processes in order to focus on world-class production and process control procedures, as well as total customer satisfaction. After utilizing a Big 5 consulting firm to develop an enterprise-wide implementation of an Oracle-based customer relationship management system, they asked CARA to help them develop cost-effective training for their customer service professionals (CSPs).

UTStarcom: Enterprise-wide Management Development Program
During the third quarter of 2005, UTStarcom’s CEO turned to his education department to create and implement a comprehensive, one-year management development program across the entire organization. The executive team was eager to begin the program and wanted it up and running by fourth quarter. This was a high-profile project that involved several senior-level managers; its success would set the stage for future program offerings.

CDW: New Hire Training for Brand-New Facility
In November 2005, CDW was planning to open a brand-new distribution center in Las Vegas, NV. It anticipated hiring 80 new associates for the facility and needed to have them trained and ready on day one. Because CDW’s current new-hire training involved a 5-week mentorship program, they needed assistance developing a more condensed training curriculum. Plus, with less than four months before opening, CDW needed a resource that could hit the ground running, quickly understand their needs and design and develop training that could be delivered in less than a week.