CARA understands that the only way to measure true success is through client satisfaction. At CARA, we have two sets of clients—our customers and our consultants. We designed the PURE Service Program to meet the needs of both. CARA’s PURE service consists of an evaluation, recognition and reward program in which all our consultants participate:
Recruit the best - Our professional consultants have passed rigorous recruiting standards to work for us, including comprehensive interviews, peer technical reviews, testing and reference and background checks. We present only highly qualified professionals, who embody our PURE characteristics. Our consultants have real-world experience and demonstrate a track record of success.
Evaluate consistently - CARA is committed to consistently delivering outstanding service that exceeds your expectations. We provide status reports and PURE service evaluations that encourage open communication and keep you informed of the status of each project. This ensures your complete satisfaction with the results.
Recognize and reward - We provide interesting and challenging opportunities for our consultants and maintain ongoing communication throughout each project. This personal attention increases workplace satisfaction and performance on the job. Additionally, our highly regarded recognition program rewards consultants who most demonstrate the PURE service philosophy.
Survey Report & Webinar:
"Hello everyone, my name is Nicole Duran and I am a new Service Delivery Manager at The CARA Group. A few months ago, I was asked to write a blog about Change Management. I know the basics about Change Management and thought this would be a great way to learn more on the topic…." read more