Risk Management Training in the Pharmaceutical Industry
CARA’s client is a global leader in the pharmaceutical industry that develops, manufactures, and markets medical devices, pharmaceuticals and biotechnology that advance patient care worldwide.
The client’s goal was to improve the risk management process and standardize practices across the firm’s divisions and geographic locations. To improve effective communications across the enterprise, consistent terminology needed to be adopted. To ensure the steps in the risk analysis process were performed correctly, responsible employees needed to be prepared for their role in risk management at the firm.
CARA listened carefully to the organization’s strategic objectives and critical business needs. A thorough needs assessment conducted by CARA identified several factors prohibiting the firm’s employees from achieving their performance goals. CARA developed an implementation plan designed to close the gap between the current and desired state of performance.
Training, the key component, needed to be designed to be scalable in support of a global audience. Non-training recommendations addressed success factors affecting personnel and their work environment. CARA recommended specific activities to be performed before and after the formal training to ensure that stated performance goals were achieved and sustained.
CARA helped create a sustainable training strategy that aligned with the firm’s risk management performance improvement initiative. The plan involves training a global group of champions who lead the local risk management efforts. The champions then train and coach others on the use of the process and procedures.
Three courses were defined and outlined along with a high-level project timeline and cost estimate for development. The first course is a one-hour, interactive eLearning overview of risk management. The eLearning course includes brief activities, knowledge checks and a final assessment.
A three-day instructor-led training course was created for employees expected to play an active role in the risk management process. This course required participants to use the risk management procedures, and the related forms and templates, to successfully complete scenariobased activities.
An abbreviated version of this instructor-led course was also designed for employees whose work provides input to the risk management process. Participants are expected to learn the context of and criteria for their contributions to the risk management process.
Deliverables also included a logistics plan for classroom set-up and a maintenance plan for the courses.
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