Learnings from the 2016 MNCMN-PROSCI Workshops

by Martha Watt

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CARA was proud to be a sponsor of the Minnesota Change Management Network’s (MNCMN) 2016 Professional Development series, featuring PROSCI’s Tim Creasey, Chief Innovation Officer.  The two day workshop series began with a breakfast with the Twin Cities’ OCM leaders discussing how they define ‘organizational agility’ within their companies.  PROSCI shared that corporate executives now believe that organizational agility is critical to their company’s business success, and so, are developing a definition and approach that meets their individual business needs.

Initially, the breakfast discussion focused on the various definitions for what organizational agility means.  For instance, it was shared that McKinsey has defined it as, “The capacity to identify and capture opportunities more quickly than rivals do.”  While, The Economist said it is “The ability to transform information into insight in response to market movements.”   And, Daryl Conner has been cited that agility is a “Nimble organization: one that has sustained ability to quickly and effectively respond to the demands of change while continually delivering high performance.”

Per PROSCI, based on these (and other) definitions, common themes emerge for organizational agility.  PROSCI synthesized these into six key components:

  • Always present ability – in the fabric of the organization
  • Out-changing the competition
  • Anticipating/tuned-in to coming changes
  • Increasing speed/quickness at change
  • Both proactive (planned) and reactive (unplanned)
  • Minimal disruption/not side-lining you

In order to demonstrate organizational agility, PROSCI believes that the following ten attributes must be exhibited from within the organization:

  • Anticipate and plan for changes
  • Be fast at decision making
  • Prioritize and manage effectively our change portfolio
  • Initiate effectively change efforts
  • Demostrate enhanced risk management practices
  • Provide human capital strategies supporting agility
  • Develop and deploy rapidly new capabilities
  • Encourage cross-organizational collaboration
  • Reduce silos
  • Show an embedded change management capability

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Following the breakfast, MNCMN and PROSCI partnered to deliver three half day interactive workshops for members and guests.  The first workshop was on: a Roadmap for Building Organizational Change Management Capabilities.  Discussion centered on how to build an Enterprise Change Management (ECM) approach (or roadmap) – assessing the current state of organizational change capability, defining an appropriate future state and exploring the transition state.  The second workshop then focused on Building Organizational Agility through Enterprise Change Management. It covered how to build an organizational change management capability to increase organizational agility and overall business success.

The final two workshops included Writing a Business Case for Change Management and How to Create Your Change Scorecard.  A template was shared on the key components to include in a business case for applying change management:

  • Executive Summary
  • Situational Assessment and Problem Statement
  • Project Description
  • Solution Description
  • Cost-Benefit Analysis
  • Implementation Timeline
  • Critical Assumptions and Risk Assessment
  • Conclusions and Recommendations

In addition, PROSCI showcased their Change Management Return on Investment (CMROI) calculator.  They developed this simple tool to help quantify the value that change management brings to organizations when they are undergoing major change.

Overall, the workshops were very informative and the tools and frameworks can be applied immediately.  CARA is glad to share more information from these workshops with our community.  If you are interested, click here, and let us know what area/topic and we will contact you.