September 2011

In This Issue

Want Better Training Results? Think About Change Management

Change is all around us these days. In the corporate setting, change is accelerating, but businesses are not always comfortable with, nor equipped to manage it. Explore with CARA how embracing change management best practices and its structured approach can help you manage “the people side of change.” Read more.

Latest News & Events

The CARA Group Named to 2011 Inc. 5000 List of Fastest Growing Private Companies

CARA ranks in the top 100 among all Chicago businesses and top 40 among private training companies in the U.S. Click here to read more about this honor that’s a testament to CARA’s highly qualified consultants and the level of service and quality our team provides.

Team Spotlight

Meet Sue Deisinger!

CARA means “friend” in Gaelic. Treating others in business with the same respect as you would a friend is also the basis on which CARA has built its relationships with our clients and consultants. As CARA’s Strategic Account Manager, Sue fully embraces the CARA philosophy and provides outstanding service in support of her clients’ performance. Meet Sue.

Case Study

Mission-Critical Training Initiative for U.S. Cellular Corporation

With a goal of improving risk management processes and standardizing practices across this client’s divisions and geographic locations; CARA started by carefully listening to strategic objectives and critical business needs, and a thorough needs assessment. The result was greatly enhanced training and improved performance. Learn more.

The Blog File

eLearning and Technology-Chicago Style

I attended the Chicago eLearning & Technology Showcase last week at the Union League Club. The Showcase is an exploration of new media and interactive eLearning tools. As the Platinum Sponsor for the event, CARA had a significant presence, among more than 300 learning professionals. But the real Rock Stars were the talented practitioners who presented creative, common sense and technological feats of genius during their presentations. Read more.


Welcome to the Fall Issue of Eolas!

As the summer winds down, we are all still feeling a flurry of activity as parents prepare their children to go back to school, and businesses continue to downsize, then rehire talent for the skills deficit they’re experiencing. And the U.S. economy continues to struggle to gain its foothold.

The common thread across each scenario is change. The accelerated pace of change in our world makes it increasingly challenging for teams to effectively complete a natural cycle of forming, storming, norming and performing. Leadership and talent management are stretched in all capacities: from building the right competencies to motivation, succession planning and retention.

We certainly feel it at CARA as we grow responsibly and strive to meet the needs of our clients. We invite you to read our feature article, “Want Better Training Results? Think About Change Management.

Fostering strong relationships with our clients and consultants is the foundation of CARA’s growth. In this issue’s Team Spotlight, we invite you to meet one of CARA’s Strategic Account Managers who cultivates these relationships and sustains the CARA culture.

And, speaking of growth, we are honored to mention CARA made the list of Inc. magazine’s fastest growing private companies of 2011. We couldn’t have done that without you, our clients and consultants, so thank you!

Finally, just a reminder that Eolas is Gaelic for “information, knowledge.” We appreciate the opportunity to communicate information and share bits of knowledge through Eolas for the benefit of all of our “friends.” We strive to provide value in a combination of tips and techniques to enrich your organization. In addition to the feature article, this issue brings you links to resources that offer relevant industry information from local events like the Learning Leaders Conference; commentary on industry trends, a new case study that shares a mission-critical training success story at U.S. Cellular Corporation and a glimpse into happenings at CARA.

We hope you enjoy this issue of Eolas.


Jane Ehrenstrom
Senior Vice President
The CARA Group, Inc.


CARA Kudos

Just wanted to let you know how much we enjoyed working with your consultant. She was absolutely fantastic and was critical to helping us stay on target with the delivery of our trainee program. She worked well with our business lead, HR lead, training lead and key sponsors and subject matter experts from the business...Thank you for your partnership.

Nora Herbst
Knowledge & Learning Group

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