February 2010

Featured Article

Economic Outlook is Optimistic; Fair to Partly Cloudy for Employers

Economists are predicting as much as a five percent expansion in the economy during the first quarter of 2010, with companies adding instead of cutting jobs within the first few months. Great news; but aside from signs of an economic upswing, what specifically does this mean for employers? Read more.

Latest News & Events

CARA Announces PURE Service Award Winners

The CARA Group is pleased to recognize two CARA consultants as recipients of our PURE Service Award for Q3, 2009: Diane Boewe and Olivia Fields. Click here to learn how their work ethic aligns with the PURE Service philosoph

Team Spotlight

Meet Gina Arinyanontakoon!

Creating partnerships that bring value to our clients is what CARA is all about. As “Matchmaker for Quality Professionals and Learning Solutions Opportunities,” Gina brings CARA clients more than value; she brings them the tools they need to achieve real success. Meet Gina.

The Blog File

The Startling Spectrum of Customer Service

We all know it can take months and even years to win the business of a new customer. So why is it then, that companies are not doing everything possible to exceed customer expectations and win customer loyalty? It starts with workforce performance. Read more.

CARA Kudos

“CARA surpassed our expectations and was integral in developing a custom-designed, new-hire program that trained 80 associates within a fraction of the time of our current program.”

Maureen McDermott,
Former Training Manager, Learning Development, CDW


Welcome to the inaugural issue
of CARA’s newsletter, Eolas!

The start of a new year is always the perfect time to embrace the energy of our ideas and engage in activities that will lead to bigger and brighter results throughout the year.

So, what’s with the name? Pronounced, “oh-las,” Eolas is Gaelic for information, knowledge. As we leave 2009 to the history books and eagerly move into 2010, the CARA team looks forward to engaging with our clients and colleagues in new ways to provide you with the information and knowledge you need to achieve results and gain competitive advantage.

Through our bi-monthly e-newsletter we will strive to offer the perfect dose of tips and techniques to enhance your business. Time is a commodity not many of us have to spare, so our commitment to you—through Eolas—is to deliver tangible, valuable content; links to resources that offer relevant industry information; commentary on industry trends, case studies that outline ways companies similar to yours have improved their bottom-line; plus a glimpse into happenings at CARA.

Briskly moving into 2010 and a new decade, I think most companies will be moving at high speeds to act upon what seems to finally be some optimistic news. Economic indicators are positive for recovery, albeit slow.

Bottom-line, we’re seeing some improvement which leads to confidence. Confidence on the side of employers who will feel more secure in investing in growth; and confidence on the side of employees who might just decide to explore their employment options after a long, stressful and sometimes unsatisfying stay at their current employer. We explore this outlook and what it might mean for CARA’s clients in our feature article, Economic Outlook is Optimistic; Fair to Partly Cloudy for Employers.

And speaking of embracing new ideas, our latest news and events section is chock full of opportunities for you to exert your energy for learning new techniques to accomplish productivity and growth.

Again, welcome to the first issue of Eolas. We encourage you to share your feedback and look forward to continuing to provide our respected clients and colleagues with value-added knowledge and information.


Jane Ehrenstrom
Senior Vice President of The CARA Group, Inc.


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